Frequently Asked Questions

  • I want something to rent for short period of time, say over Christmas, can I?

  • My rental product has broken down, what do I do?

  • I have feedback, how do I tell Mr Rental?

  • I’m short this pay and may have insufficient funds available or need to change my payment day and date.

  • Can my flatmate take over my rental when I move out?

  • What is considered a breach or default payment?

  • My direct debit is going to fall on a public holiday?

  • What warranty comes with my rental goods?

  • What happens when the goods have a fault, will you fix it or take it away?

  • I want to upgrade my goods and maybe rent more items.

  • Is it going to cost me anything to return my gear?

  • I’m moving house, what do I do?

  • Are my personal details kept private?

  • Do I need to protect my rental items against fire and theft?

  • What if my circumstances change and I can’t afford it anymore, or I just want to return one of my items?

  • Can I buy my rental goods?

  • What happens to my security bond after my rentals are picked up?

  • I need to change my bank account or Centrepay details.

  • Do I need to clean the goods before they are picked up?