Yes, you can rent for as little or as long as you like! Just let us know what you are after, and we’ll take care of the rest.

Call 1800 880 778 and we will service it or swap it all within 24 hours of speaking with you. And that is a FREE service!

We love to hear from our customers and like to recognise team members for their service. If you have feedback on your experience, please use our "contact us" form on www.mrrental.com.au/contact or call your local store on 1800 880 778 to let them know.

Alternatively you can also contact our National Support Office:
Address PO Box 281 Lutwyche QLD 4030

If there will be insufficient funds available on payment day, call us the day before your direct debit is due to be taken to make alternative payment arrangements. This will save you a dishonour fee from both Mr Rental and your bank. Please see your terms and conditions. 

We are flexible so you are able to change payment day or dates that suits your situation. Just call us at least 2 days prior to any changes to your payment details before your next payment is due.

Yes, the goods will have to remain at the current location but we can organise the agreement to be transferred to a new flatmate’s name with your help.

Just have them call us 2 weeks before your ‘transfer date’ so we can get their name and contact details to arrange a new agreement to be set up.

You will be in breach and default of your agreement if you do not pay all rent on or before the due date that you have agreed to, or if you attempt to sell, hire or dispose of the goods.

You don’t need to do anything. Your direct debit will be taken out on the next banking day. Just ensure there is enough money to cover the direct debit from your nominated.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund* for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Depending on whether it is a quick fix or not, we may have to take it away, but we’ll leave you with another item right then and there so you won’t have to be without it!

Yes, you accept the responsibility against the equipment stolen or damaged. If your home and contents policy covers rental items, then you will be covered. If not, Mr Rental can offer you Liability Waiver. Ask in store for more details.

A rental where there is no term. You rent for an indefi nite period (as little or as long as you like) until you or Mr Rental terminate the rental agreement.

Yes. We won’t give your personal details to any company for promotional purposes or publish your personal details, and would never do so without your prior consent.

Just give us a call and we can work something out with you.

Yes, you are able to make us an offer at any time given that you are not locked into a long term contract as you have an indefi nite period rental agreement with us, but you have no obligation to purchase the goods. Just contact the store and we can let you know what our process is.

From 1 July 2010 any new agreement for the rental of all goods from Mr Rental operates under an indefinite period rental.

For all rental agreements in place prior to 1 July 2010 there is no change to your arrangements.

Once we’ve collected your rental products we check:

• they are in the same condition as when rented ( fair wear & tear)
• that your payments are up to date 

We will then refund your deposit into your nominated bank account. The process normally takes just 5 working days.

• Fire - You must advise Mr Rental within 24 hours of fire so we can complete our own evaluation
• Theft - Must be substantiated with a Police report with forced entry verified

As soon as you have set up your new account call us on 1800 880 778 and we will send you a new direct debit or Centrepay form to sign and return this to us before your next payment is due.

We do like all rentals to be clean and we understand you will have been using them up to the last minute so they may not be spotless, and that’s ok.